Kinzey was so nice while booking the trip, I had some paperwork issues a few days later & she was able to resolve it & assure me he was able to go.
Jarod & Phillip had great communication with me through the whole process, they even got 2 buckets of local water from his barn, so he would drink more.
They checked on the other horses in the trailer too while there, keeping track of who was drinking or not, signs of stress etc…
My Arabian was very nervous about loading. He hasn’t been transported in 5 years. They patiently let him sniff the ramp & when he relaxed, he loaded no problem into his box stall, which gave him room to move I was concerned, he isn’t used to small spaces, especially for 24 hours
The box stall was ABSOLUTELY worth the extra money!
Especially since it INCLUDES your tack trunk & saddle delivered too!
Jarod & Phillip kept me updated, on his drinking & arrival time, giving me peace of mind
My Arabian was calm & settled right in at new barn when they arrived
I am very happy with Equine Express, they made the whole process as easy as possible
I will use them again & highly recommend them!