How To Ship with Equine Express NA.

#1) Get a Quote
The first step in the process to get your horse shipped, is to “Get a Quote”. You can do this in one of two ways, through our website by email or over the phone. To get a quote by email, click the “Get Quote” button on the right, or the “Get Quote” button on the home page, fill out the “Get Quote” form, and click submit. This sends one of our dispatchers an email and they will reply to you the same business day, if it is submitted by 4:30pm, Central Standard Time. You can also feel free to call us on our 1-800-545-9098 number, during our normal business hours, and speak to a dispatcher or assistant dispatcher to get a quote immediately. You can also take this time to ask any questions you might have and discuss what schedules are available. Please have the zip code where your horse is located, the zip code where it is going to be delivered, and the breed, gender, and age of the horse ready when you call. Please note that getting a quote does not constitute booking a trip! If you do not formally “Book a Trip” with us, we will not be saving your horse a spot or working to get your horse on a route or schedule.

#2 Book a Trip
The second step in the process to get your horse shipped, is to “Book a Trip”. You do this by clicking the “Book Trip” button on the right, or the “Book Trip” button on the home page, fill out the “Book Trip” form, and click submit. This form is lengthy because we need detailed information about who the customer is (who is paying for the shipment), who the shipper is (who will be putting the horse on the trailer), who the receiver is (who will be accepting the horse at delivery), detailed horse information (so that we can take the best care of your horse while it is with us), who in our office quoted you and how much you were quoted, and what your preferred shipping date is. PLEASE NOTE: We will try our hardest to get as close to your preferred shipping date as possible, but it is under no circumstances guaranteed that we will be picking up your horse on the date you enter in the form. You should receive an automated reply email saying “Thank you for booking a trip with us”, this is how you know you have submitted the form correctly! If you do not receive the automated email please call us as soon as you can during our normal business hours and we can assist you with the form.

FAQs

This is our list of Equine FAQ’s, Our Horse Transportation Answers.
Please do not hesitate to email or call with any questions that you have.

You can use the email request form or call (800) 545-9098 or FAX: (940) 365-9408, 940/365-9098 [International and local].

The best time to reach dispatch for instant quotes is between 8am and 12 noon and 1pm to 5pm Central Time and on Saturday from 8-noon, Central Time

Feel free to call anytime; our voice message picks up after hours and the weekends.  We will return your quote ASAP.

Horse Hauling (8)

It depends on the type of shipment; call us at: 1 (800) 545-9098 or Get A Quote

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A coggins (within 6 – 12 months) depending on the state your are shipping into and a health inspection (within 30 days) are required prior to shipping your horses. Horses shipped from some of the North Western States also require Brand Inspections. Check with your local vet as other restrictions may be required.

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Booking on line or via telephone reserves you a space on a scheduled trip. Payment may be made by credit cards [Visa or Master Card], money orders, bank wires, certified checks.

We will accept a personal check if backed up by a credit card. Credit cards are not run until 48 hrs prior to pick-up. (Be sure to review our Cancellation Policy). Charters and Special shipments require a 10% deposit to hold the rig.

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Yes, we are licensed with the Federal Highway Safety Authority and the Department of Transportation.  Insurance for horse(s) shipped shall be provided by the owner or we can assist you with qualified insurers to cover your shipment

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The basic quote includes Hay, water and bedding. There are additional charges for shipping tack trunks, etc. Your dispatcher will be glad to help you with total details when obtaining a quote.

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Yes, on coast-to-coast shipments. Horses are laid over at our main terminal prior to starting the second leg of the trip.

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Yes, our rig managers have equine knowledge and OTR experience. We run teams on all of our coast-to-coast trips. Our drivers have a very high satisfactory rating with our customers; refer to our Testimonial Page. Seventy percent of our customers come from referrals.

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For long hauls and charter we utilize tractor – trailer rigs. Our trailers can be configured as singles, or stall & half or box stalls. Long distant shipments normally require 1.5 stall for normal size horses. Special stalls can be arranged for small horses. Pictures of stalls and our rigs are depicted through out our web page.

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